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  1. Offers / agreements
    1. All offers of D- ETOILES CASIOPE are free of obligation and D- ETOILES CASIOPE reserves the right to change the prices, in particular when this is necessary on the basis of regulations.
  2. An agreement is made only after acceptance of your order by D- ETOILES CASIOPE Applicability
    1. These Terms & Conditions apply to all offers, orders and agreements of D- ETOILES CASIOPE.
    2. By placing an order implies that you accept the applicability of these Conditions.
    3. These Conditions can only be deviated from in writing, in which case the other provisions remain in full force.
    4. All rights and claims as stipulated in these Conditions and if applicable in additional agreements for the benefit of D- ETOILES CASIOPE, likewise stipulated for the benefit of intermediaries and other third parties engaged by D- ETOILES CASIOPE.
    5. . D- ETOILES CASIOPE is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stipulated otherwise. If an order is not accepted, D- ETOILES CASIOPE will inform the client within five (5) working days after receipt of the order.

  1. Prices and payments
    1. The prices stated for the products and services offered are in Euros, including VAT and including handling any applicable taxes or other levies, unless stated otherwise or agreed to in writing.
    2. Payment must be made without discount or compensation.
    3. Payment may be made by banktransfer or via iDEAL banking. At exceeding the term of payment D- ETOILES CASIOPE can determine whether the order is canceled or not.
    4. If the prices for the offered products and services increase in the period between the order and the execution thereof, the client is entitled to cancel the order or dissolve the agreement within five (5) days after communication of the price increase by D- ETOILES CASIOPE


  1. Delivery
    1. The delivery times specified by D- ETOILES CASIOPE; for items that are in stock with delivery with of 3 to 5 working days. For items that are not in stock D- ETOILES CASIOPE will notify you and offer you the possibility to terminate the agreement or review a new delivery time with D- ETOILES CASIOPE. In the event of dissolution of the agreement, amounts already paid will be refunded within 14 days.
    2. The delivery of the products takes place at the place and time at which the products are ready for shipment.
  2. Retention of title
    1. The ownership of products supplied is only transferred if on the basis of any agreement you have paid everything you owe D- ETOILES CASIOPE. The risk in respect of the products is transferred to you at the moment of delivery.
  3. Returns / Right of return
    1. You have the obligation at delivery to examine whether the products meet the agreement. If this is not the case, D- ETOILES CASIOPE thereof as soon as possible and in any event within fourteen (14) days, this includes the weekend, after the delivery, at least after observation was reasonably possible, in writing/email.
    2. If it is demonstrated that the products do not meet the agreement, D- ETOILES CASIOPE has the choice of replacing the returned products with new products if in stock.
    3. If you have a product for whatever reason do not wish to purchase, you have the right as an individual product within fourteen (14) days this includes the weekend, after delivery to D- ETOILES CASIOPE.
    4. This is subject to the following conditions: The product must not be used and must be returned undamaged and complete in its original packaging. The costs for returns are at the client’s expense.
  4. Warranty
    1. D- ETOILES CASIOPE guarantees that the products to be delivered shall meet the usual requirements and standards that can be set and shall be free of any defect whatsoever.
    2. The guarantee mentioned for this purpose shall not apply when the defect originated as the result of injudicious or improper use or when, without written permission from D- ETOILES CASIOPE, buyer or third parties have introduced changes or tried to introduce changes to the product or they have used it for purposes for which it was not intended.
  5. Orders/communication
    1. For misunderstanding, mutilation, delays or of orders and notices as a result of the use of the Internet or any other means of communication between you and D- ETOILES CASIOPE or between  D- ETOILES CASIOPE  and third parties, in so far as it relates to the relationship between you and D- ETOILES CASIOPE, D- ETOILES CASIOPE is not liable, unless and to the extent that there might be intent or gross negligence on the part of D- ETOILES CASIOPE.
  6. Force Majeure
    1. Without prejudice to the other rights accruing to her, has D- ETOILES CASIOPE in case of force majeure the right, at its option, the execution of your order to suspend the agreement without judicial intervention, by you in writing and without that D- ETOILES CASIOPE is obliged to pay any compensation, unless specified otherwise in the given circumstances according to criteria of reasonableness and fairness would be unacceptable.
    2. Force Majeure is understood every shortcoming which cannot be attributed to D- ETOILES CASIOPE, because it is not due to its debt and nor under the law, legal act or generally accepted for its account.

  1. Miscellaneous
    1. D- ETOILES CASIOPE  is entitled to send all orders to this address, unless you provide D- ETOILES CASIOPE   in writing of a different address to which your orders should be sent.
    2. When by D- ETOILES CASIOPE for a short or longer period of time or not implied deviations from these terms and conditions, this will not prejudice their right to demand immediate and strict compliance with these Conditions.
    3. If one or more of the provisions of these Terms and Conditions or any other agreement with D- ETOILES CASIOPE  in conflict with any applicable statutory regulations, the applicable provision will become ineffective.

  1. Governing Law

1.These Terms and Conditions and any seperate agreements provided by D- ETOILES CASIOPE will be governed by Dutch Law.