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FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER BE SHIPPED?

Your order will be shipped within 1-3 working days.

 

CAN I RETURN MY ORDER?

Have you received your order and the product is not to your liking? No problem, just send us an email and ask us for a return code: shop@detoilescasiope.com

Don’t wait too long, as a return should be send back to us within 14 days. You will receive your money back as long as the article you send back is in same state as we have sent it to you. The article should not have been worn, and should be returned in orginal packaging with hangtags .

 

CAN I CALL SHOP.DETOILESCASIOPE.COM?

Yes, ofcourse, you can call us during office hours between 09:00 tot 17:00 o’clock. You can reach us by calling +31630171260 or just send us an email: shop@detoilescasiope. We will do our utmost to answer all your questions.

 

CAN I ORDER OVER THE PHONE?

Yes, you can order over the phone or via email: shop@detoilescasiope.com if you don’t wish to order through our webshop. Just let uw know which article you would like to order. We will send you an email with payment details. Once we have received your payment, we will send your order. 

 

CAN I BUY D’ETOILES CASIOPE IN A SHOP?

Yes, just visit our storelocator to find the closest stockist to you.

 

IS IT SAFE TO PAY TO SHOP.DETOILESCASIOPE.COM?

Yes, it’s 100% safe to pay to detoilescasiope.com. We use PAY provider for all payments. Once you make payment you are being redirected to PAY. Any delicate information shared, will remain between you and PAY provider and is not visible to us.

For more information about Pay, please visit https://www.pay.nl

 

MY SIZE IS SOLD OUT

Oh no is your size sold out?!  Not to worry, please send us an email to shop@detoilescasiope.com and we will make sure we send you a notification when the article comes back in stock.

 

CAN I CANCEL MY ORDER?

If you have changed your mind and would like to cancel your order, you can.

Have you placed your order on a working day, please contact our customer service  ASAP at shop@detoilescasiope.com to see if your order is not yet being processed and can still be cancelled.

 

KAN IK MIJN BESTELLING NOG ANNULEREN ?

Due to security reasons, it’s not possible to change your delivery address after placing your order. 

 

HAVE YOU GOT ANY OTHER QUESTIONS?

Please send us your question to our customer service: shop@detoilescasiope.com